Position Title: SAP SD Support Consultant

Engagement Type: Full time | Support / On-Site
Reporting To: SAP Project Manager

Modules: SAP SD

1. Role Overview

The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes.
The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.

2. Key Responsibilities

A. Business Process Support (O2C)
- Support end-to-end Order-to-Cash processes:
- Inquiry / Quotation
- Sales Order creation
- Delivery & Picking
- Billing & Invoicing
- Credit Management
- Understand current business workflows and operational constraints.
- Identify gaps between business requirements and system behaviour.

B. Daily End-User Support
- Handle daily SAP SD incidents and service requests.
- Analyse and resolve errors in:
- Sales order processing
- Delivery creation and PGI
- Billing documents
- Pricing conditions




- Output determination (invoice, delivery note, packing list)
- Provide workarounds and permanent fixes for recurring issues.

C. Configuration & Issue Resolution
- Troubleshoot and maintain SD configurations:
- Pricing procedures & condition records
- Copy control
- Output determination
- Incompletion procedures
- Schedule lines
- Partner determination
- Identify configuration-related root causes and propose corrective actions.

D. Integration Support
- Support SD integration with:
- FI (account determination, revenue posting, tax)
- MM (ATP, delivery, stock, billing relevance)
- WM/EWM (picking, packing, delivery processing)
- Coordinate with FI/MM consultants for cross-module issues.

E. Master Data Support
- Support and validate:
- Customer master data
- Material master (sales views)
- Pricing and tax master data
- Assist users in correcting master data issues impacting transactions.

F. Change & Enhancement S

📌 SAP SD Consultant (Bengaluru)
🏢 ETG World
📍 Bengaluru