We are seeking a skilled and motivated Tech Support Engineer to join our team. The ideal candidate will have a strong understanding of networking concepts and be proficient in troubleshooting and resolving a variety of technical issues. As a Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT infrastructure by providing support to our internal and external users.
Responsibilities:
- Diagnose and resolve technical issues related to networking, including private networks, IP addresses, public and private networks, firewalls, and DNS problems.
- Install, configure, and maintain software applications and network devices.
- Provide technical support to users experiencing issues with Windows operating systems and other software applications.
- Troubleshoot and resolve firewall and security-related issues to ensure the safety and integrity of the network.
- Set up, manage, and troubleshoot NAS (Network Attached Storage) devices for centralized file storage and access.
- Configure and maintain FTP (File Transfer Protocol) servers to enable secure and efficient data transfer.
- Monitor network performance and make recommendations for improvements.
- Collaborate with other IT team members to implement current technologies and resolve complex technical problems.
- Document technical procedures and create knowledge base articles to assist users and IT staff.
- Provide on-call support as needed to address critical issues outside of regular business hours.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding of networking concepts, including private and public networks, IP addressing, and network protocols.
- Experience with troubleshooting and resolving network issues, including firewall configurations, DNS problems, and connectivity issues.
- Proficiency in installing and configuring software applicatio