Role & responsibilities

Role Overview: We are hiring articulate and empathetic communication professionals for our US Client Intake team. In this voice-based role, you will be the first point of contact for individuals across the United States seeking assistance with their insurance claims. Your job is to call pre-qualified leads, interview them about their incidents, and verify if they qualify for our support programs. Key Responsibilities:
- Client Screening: Conduct outbound/inbound calls to interview US clients using pre-defined question checklists.
- Incident Evaluation: Accurately document incident timelines, vehicle/product damage details, and injury histories.
- Onboarding Support:



Help eligible clients understand the next steps and guide them through completing their initial application forms.
- CRM Logging: Maintain real-time, flawless data entry of client details into the internal tracking system.

Requirements
- Flawless English: Exceptional verbal communication with a clear, neutral accent.
- Experience: 05 years in International Voice BPO, US Inside Sales, or Lead Generation (Freshers with great English are welcome).
- Shift: 100% comfort working regular US Night Shifts.
- Skills: High empathy, solid active listening, and the ability to handle high daily call volumes.
- Transporation: Self Travel

📌 Customer Support Executive (Pune)
🏢 Magknight Business Solutions
📍 Pune