Before Starting Duty

Report to the outlet on time and wear the complete company uniform.

Maintain proper personal hygiene and grooming.

Check the delivery vehicle/bike, fuel, brakes, tyres, lights, and delivery bag.

Ensure the delivery bag is clean, dry, and properly sanitized.

Check that the mobile phone has sufficient battery and internet/data.

Carry all required documents, driving licence, and vehicle papers.

2. Receiving the Order

Collect the correct order from the packing counter.

Check the order number, customer name, items, quantity, and special instructions.

Ensure the food is properly packed and sealed.

Check that required cutlery, tissues, sauces, and other accessories are included.

Do not open or tamper with the customer's package.

3. During Delivery

Accept the delivery assignment promptly.

Follow the shortest and safest route using GPS.

Obey all traffic rules and speed limits.

Do not use a mobile phone while riding.

Handle the food carefully to prevent leakage or damage.

Maintain the food at the required temperature as far as practicable.





Do not make unnecessary stops or delays.

4. At Customer's Location

Park the vehicle safely and approach the customer politely.

Greet the customer professionally.

Confirm the order before handing it over.

Collect payment only when the order is marked as Cash on Delivery.

Provide the correct change, if applicable.

Obtain delivery confirmation/OTP/signature as required.

Thank the customer after completing the delivery.

5. Customer Service

Always communicate politely and respectfully.

Never argue with or misbehave with a customer.

Do not make inappropriate comments or ask for personal information.

If there is a complaint, remain calm and immediately inform the supervisor.

Do not promise refunds, discounts, or replacements without authorization.

6. Cash Handling

Collect only the amount shown in the delivery system.

Keep company cash separate from personal money.

Maintain proper records o

📌 Delivery Rider (Lucknow)
🏢 Danbro by Mr brown bakery
📍 Lucknow