1. Start-of-Day Lead Management
- Check all recent digital enquiries received from the showroom's website, TVS-related digital campaigns, social media, Google, WhatsApp, online enquiry platforms, and other authorised sources.
- Review pending leads and follow-ups from previous days.
- Prioritise hot, warm, and cold leads.
- Check today's expected showroom visits, test rides, bookings, and deliveries.
- Attend the daily sales meeting and understand the day's sales targets.

2. Immediate Response to Online Enquiries
- Contact new digital leads as quickly as possible.
- Call customers and understand their requirements.
- Respond professionally to enquiries received through WhatsApp, SMS, email, or other approved channels.
- Find out the customer's preferred:
- TVS model
- Variant
- Colour
- Budget
- Location
- Purchase timeline
- Finance requirement
- Exchange requirement

3. Product Explanation Through Digital Channels
- Share correct information about TVS models, variants, features, colours, prices, and available offers.
- Send approved vehicle photos, brochures, videos,



specifications, and quotations.
- Explain the difference between suitable models and variants.
- Answer customer questions regarding mileage, performance, features, maintenance, warranty, and availability.
- Avoid making unauthorised claims about discounts, delivery dates, mileage, or finance.

4. Lead Conversion
The main responsibility is to convert digital enquiries into actual sales opportunities.

Typical conversion process:

Online enquiry → Call/WhatsApp → Customer qualification → Showroom visit → Test ride → Quotation → Booking → Finance/Insurance → Delivery
- Convince interested customers to visit the showroom.
- Schedule test rides.
- Arrange appointments with the showroom sales team.
- Follow up with customers who have not yet visited.
- Identify serious buyers and give priority to high-potential leads.

5. WhatsApp Customer Handling
- Respond to customer messages professionally.
- Send approv

📌 Digital Sales Executive (Karunagappalli)
🏢 Yuva Tvs
📍 Karunagappalli