Location: Mumbai

Employment Type: Full time

Reporting To: Branch Head

Experience Required: 2–3 Years in Freight Forwarding Operations (Import & Export)

Education: Graduate in Commerce / Logistics preferred

About the Role

We are a Mumbai-based international freight forwarding company handling air and sea freight for importers and exporters across India. We are looking for a proactive and well-organized Customer Service Executive to manage the end-to-end operations of import and export shipments — coordinating across CHAs, co-loaders, overseas agents, network offices, local transporters, and customers to ensure smooth, on-time delivery and outstanding customer experience.

Key Responsibilities

Import Operations
- Receive Pre-Arrival Notifications (PANs) and shipment documents from overseas agents and network offices; verify completeness before arrival
- Coordinate with the CHA for timely filing of Bill of Entry and clearance of import consignments at port / airport




- Track vessel / flight arrivals and follow up with shipping lines or airlines on Arrival Notices and Do (Delivery Order) releases
- Liaise with co-loaders for LCL consignments — coordinate de-stuffing schedules, cargo availability, and freight release
- Arrange last-mile delivery by coordinating with local transporters; track vehicles and confirm POD (Proof of Delivery) with customers
- Handle detention and demurrage monitoring; alert customers proactively and take timely action to avoid excess charges
- Maintain import job files — update all milestones, documents, and costs in the system accurately

Export Operations
- Receive export booking requests from customers; arrange space with shipping lines, airlines, or co-loaders based on routing and rates
- Coordinate with CHA for Shipping Bill filing, factory stuffing or CFS/ICD stuffing, and customs examination if required
- Issue cargo booking confirmations and advise customers on cut-off dates for documentation and cargo delivery
- Prepare and send

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