Primary Purpose

The Customer Operations Specialist III provides support throughout the sales cycle by processing complex customer orders and quotes and conveying the information to internal customers. This includes everything from the time the order is received until the product ships and invoices, and includes post-sales issues such as incorrect billing, return of product, warranty exchanges, credits, debits, and customer issue resolution while supporting multiple distribution channels.

This role is responsible for working with management and staff throughout the organization to continuously improve processes and procedures, develop best practices and train accordingly. The Customer Operations Specialist III is a key contributor in delivering Generac's Customer First promise and is responsible for providing accurate information, effective communication, and issue resolutions to customers and internal stakeholders.

Major Responsibilities
- Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.




- Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.
- Collaborate with and gather information from other departments to obtain information that will improve customer experience, i.e., Production Planning, Sales, Credit, Logistics, Finance, and Customer Support teams.
- Proactively review orders and inventory to better align both.
- Assist in knowledge transfer to Tier I team members.
- Process credit card orders and rebates.
- Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience.
- Act as SAP Super User within functional area as assigned.
- Produce training documentation and process flows for designated workstreams.
- Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges.

📌 Customer Operations Specialist (Pune)
🏢 Generac Captiva
📍 Pune