Role & responsibilities
- Conduct training and onboarding sessions for new employees.
- Train employees on phone, email, and chat sales processes.
- Conduct role plays, mock calls, and practical exercises.
- Use interactive activities and games to make training interesting.
- Work with the Quality and Operations teams to improve training.
- Identify employee training needs and provide additional coaching.
- Conduct refresher training after 30, 60, and 90 days.
- Monitor and report trainee performance to managers and stakeholders.
- Provide feedback and suggestions to improve training materials and processes.
- Keep yourself updated on Microsoft products and sales processes.
- Support employees in achieving sales and customer-service targets.

Requirements
- Experience as a Sales Trainer, Process Trainer, BPO Trainer, or L&D; Trainer.
- Experience in an IT, BPO, call center, or sales environment is preferred.
- Good communication and presentation skills.




- Comfortable conducting classroom and virtual training.
- Good knowledge of sales and customer-service techniques.
- Ability to conduct role plays and give constructive feedback.
- Ability to work independently and adapt to changes.
- Good understanding of training methods and soft skills.
- Knowledge of Microsoft products is an advantage.

Preferred Certifications
- CIPD
- NLP
- MCT
- Any relevant Training/L&D; certification

Microsoft Product Knowledge

Candidates should have an interest in products such as:
- Windows
- Microsoft 365
- Surface
- Xbox
- Dynamics
- Microsoft Cloud

Performance Metrics

The trainer will be evaluated based on:
- Current-hire time to proficiency
- Training completion rate
- Quality scores
- CSAT/customer satisfaction
- Partner/team feedback
- Refresher-training effectiveness

📌 Training Specialist (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad