Partner onboarding, Sales Planning Management
- Work with ZSM on devising the area sales plan and team approach for achieving targets, considering productenvironmental factors, competitive forces and local trends, and cascade the same to the team(s)
- Track industry and market developments, scanning the local market and competitive offerings on a periodic basis
- Oversee end to end partner management by sales managers, guide for onboarding, activation, engagement at optimum levels to get desired business
- Report on and direct team s basis emerging trends and opportunities
- Identifying target market to acquire referral partners who have vast customer base for business loans.

Customer Acquisition/ Engagement
- Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size
- Work closely with team members, handholding critical/ complex transactions to ensure favorable closure with customer satisfaction
- Communicate sales targets and provide team members clarity on business goals, role expectations,



product characteristics and USPs to enhance effectiveness of sales efforts
- Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure
- Deploy efforts/ initiatives in consultation with ZSM, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas
- Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization
- Serve as a point of escalation and manage customer complaints/ grievances effectively, intervening especially for key relationships

Operational Effectiveness
- To drive adoption of effective business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
- Manage local distribution across lending partners and referral partn

📌 Senior Area Sales Manager (Mumbai)
🏢 Aditya Birla Insulators
📍 Mumbai