- Manage leads, prospects, and existing customer databases.
- Handle customer queries, follow-ups, and relationship management.
- Coordinate with Sales, Marketing, and other internal teams.
- Maintain accurate CRM records and ensure timely data updates.
- Track leads, site visits, bookings, agreements, and customer interactions.
- Prepare CRM reports, MIS, and performance dashboards.
- Manage post-sales activities and ensure a smooth customer experience.
- Monitor customer feedback and resolve issues promptly.
- Drive customer engagement, retention, and referral opportunities.

Requirements
- 25 years of experience in Real Estate CRM / Customer Relationship Management.
- Strong communication and interpersonal skills.
- Valuable knowledge of CRM software and MS Excel.
- Experience in handling real-estate leads and customers is preferred.
- Strong follow-up, coordination, and problem-solving abilities.
- Ability to work in a fast-paced, target-oriented environment.

Bhawani group

📌 Crm Executive (Kolkata)
🏢 Raunak Properties
📍 Kolkata