Job Title : Software Asset Management Analyst

Location:

Powa, Mumbai

Experience:

1–3 Years

Job Description

We are looking for a
Software Asset Management (SAM) Analyst

with hands-on experience in
Software Asset Management, IT Asset Management (ITAM), software license management and ITSM operations

. The role will be responsible for managing day-to-day
SAM operations and the software asset lifecycle

, including software onboarding, software cataloguing, software model normalization, license entitlement management, license tracking, deployment monitoring, license reconciliation and software compliance.

The candidate will work closely with
Service Desk, IT Operations, SAM, Application Deployment, Procurement, Finance and Compliance teams

to manage software requests, licensing requirements and software deployment activities.

Key Responsibilities
- Manage daily
Software Asset Management (SAM) operations

and software asset lifecycle activities.
- Handle and track
software requests and ITSM tickets

, ensuring requests are processed within defined SLAs.




- Follow software request
approval workflows

and validate business justification and required information.
- Coordinate with users, Service Desk, SAM and
Application Deployment teams

for software requests, licensing and application installation.
- Maintain accurate
software catalogues, software models, publisher records and license entitlement information

.
- Perform
software onboarding and software model normalization

to maintain standardized and accurate software records.
- Track software licenses, entitlements, installations, deployments and utilization using
ServiceNow SAM Pro

.
- Perform
license reconciliation and Effective License Position (ELP)

activities to determine software license compliance.
- Use
ServiceNow CMDB and Discovery

to identify installed software and maintain accurate configuration and software inventory data.
- Monitor software deployments and identify
over-deployment, under-licen

📌 Software Asset Management Analyst (Mumbai)
🏢 Vallaham
📍 Mumbai