E-commerce Associate (Amazon & Flipkart)

We are strengthening our online marketplace operations and looking for a detail-oriented E-commerce Associate to manage our presence on Amazon and Flipkart, with a robust focus on Amazon review management, rating recovery and customer issue resolution. If you know your way around Seller Central, can dissect a negative review to find the root cause, and enjoy turning unhappy buyers into loyal clients, this role is for you. You will be responsible for monitoring our review health, resolving product and delivery-related complaints and working cross-functionally to fix recurring issues before they hit our ratings.

Start Date:

Immediately

Annual CTC:

₹ 3,00,000 - 4,20,000 (Based on experience)

Experience:

1 - 3 year(s) in E-commerce Operations / Marketplace Management

Key Responsibilities

:
- Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics, and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
- Root Cause Analysis:



Investigate patterns behind recurring product defects, returns, and customer complaints (sizing issues, quality deviations, packaging failures, delivery delays) and coordinate with internal teams (warehouse, QC, logistics) to fix issues at the source.
- Seller Central Management: Handle day-to-day marketplace operations, listing suppression issues, and catalog health on Amazon Seller Central and Flipkart Seller Hub.
- Customer Query & Ticket Resolution: Respond to customer queries, product inquiries, and operational tickets across both platforms to safeguard brand reputation and listing performance.
- Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance, and turnaround times in Excel; share weekly summaries with the leadership team.
- Cross-Platform Coordination: Work with marketing and catalog teams to ensure listings, images, and product descriptions accurately reflect

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