Role & responsibilities

Role Purpose

The Operations Manager is the permanent operational backbone of the Heritage Experience once Jaigarh Fort goes live. the Operations Manager stays carrying the day-to-day promise made to every visitor, sponsor, and the Trust itself: that the site runs smoothly, the tablets work, the queues move, and the money reconciles. This is a hands-on, on-site leadership role expect to be walking the site, checking tablet counters, and being the first call when something goes wrong.

Key Responsibilities

Visitor & Ticketing Operations
- Manage daily ticketing operations, queue formation, and visitor flow, especially during peak footfall (weekends, holidays, school-trip season)
- Forecast daily and weekly footfall from historical and seasonal patterns to plan staffing and tablet allocation in advance
- Own visitor complaint and refund handling in office, escalating only exceptional cases to the Integrator
- Maintain a documented queue-management SOP and a contingency plan for high-footfall days

Tablet Fleet Management
- Own the full device lifecycle issue,



return, charging, cleaning/sanitisation, and routine maintenance
- Maintain a live inventory of the tablet fleet, including spares, and manage the loss/damage protocol and cost recovery
- Coordinate software updates and content refreshes with Pixel's technical team
- Track and report tablet-fleet uptime as a core operating metric

Trust & Local Agency Liaison
- Act as the day-to-day operational point of contact for Jaigarh Fort Trust, keeping them informed of visitor numbers, incidents, and operational changes
- Maintain working relationships with local police, the tourism department, and municipal bodies for permits, security, and compliance matters
- Represent N'Gage/Pixel in routine site inspections or audits by the Trust or government bodies
- Flag any relationship risk with the Trust or local agencies to the Integrator early

Team Supervision
- Roster, train, and supervise the 4 Opera

📌 Operations Manager (Jaipur)
🏢 Pixel Image India
📍 Jaipur