Essential Duties and Responsibilities
- Install and configure Desktop/Laptop PCs for interfacing with Eyecare equipment.
- devices.
- Troubleshoot hardware and network connectivity issues between computer and Eyecare equipment.
- Collect, provide, and maintain detailed records in service requests regarding actions taken to resolve.
- Escalate service requested to higher-level Support Technicians in a timely manner when needed.
- Communicate with all types of associates and exhibit exceptional patience.
- Work with vendors to ensure associate resources are available.
- Train Associates as needed on how to access company digital services and resources.
- Provide leadership with feedback regarding high-interest areas of concern for associates and frequently encountered challenges.
- Should have basic knowledge of Antivirus and how block and allow policy work for applications and computers.

Work Experience
- 3+ Years minimum in an enterprise helpdesk or computer support environment.

Education
- No formal educational requirement beyond HS diploma.



An Associate or /Bachelors degree in a computer related field is preferred.

Credentials
- None required. Preference will be given to candidates holding Comptia A+, Comptia Network+, Google IT Support Professional or other comparable certifications.

Job Skills, Knowledge, Abilities
- Familiarity with the support portal software application and how to triage the incoming service requests among the support team.
- Demonstrated expertise in Windows PC hardware and software.
- Good understanding of computer systems, other tech products.
- Ability to diagnose and resolve moderately complex technical issues.
- Demonstrated ability to work with a high degree of attention to details.
- Ability to multi-task, set priorities and ensure that all tickets are resolved promptly.
- Success working within an office workplace, collaborative working with a broad spectrum of internal customers.
- Proficiency in English.
- Excellent communica

📌 Enterprise helpdesk (Bengaluru)
🏢 Movate Technologies
📍 Bengaluru