Job Title: Chat Support Executive
Department: Customer Support
Experience: 1-2 Years
Employment Type: Full-Time

Job Summary

We are looking for a Chat Support Executive to handle customer queries through chat and provide quick, accurate, and qualified resolutions. The candidate should have valuable written communication skills, basic computer knowledge, and a customer-focused approach.

Roles & Responsibilities
- Handle customer queries through chat support.
- Provide accurate information and timely resolutions.
- Maintain professional and polite communication.
- Understand customer concerns and provide appropriate solutions.
- Follow defined processes and quality guidelines.
- Maintain accurate records of customer interactions.
- Escalate unresolved issues to the concerned team.
- Achieve assigned productivity and quality targets.
- Handle multiple chats efficiently when required.
- Ensure a positive customer experience.

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