Roles and Responsibilities
- Manage front office operations, ensuring seamless guest service and satisfaction.
- Handle guest complaints and feedback, resolving issues promptly and professionally.
- Supervise front desk staff, providing guidance on customer care and security protocols.
- Coordinate with other departments to ensure smooth hotel operations and maintain high standards of hospitality.
- Monitor inventory levels of amenities and supplies, ordering replacements as needed.
Desired Candidate Profile
- 3-6 years of experience in a similar role within the travel & tourism industry (front office management).
- Solid knowledge of front office operations, including check-in/check-out procedures, room assignments, and billing processes.
- Excellent communication skills for effective guest handling and relationship-building.
- Ability to work well under pressure in a fast-paced environment with multiple priorities.
📌 Lobby Manager (New Delhi)
🏢 Total Healthcare And Wellness
📍 New Delhi
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