Job Title: Analyst/Senior Analyst

Location: Noida Sec 63/135

Reports to: Team Leader / Process Manager

Process Type: 100% Inbound Voice

Job Summary

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

Key Responsibilities: • • • • • Handle 70–100 inbound customer calls per day related to banking products and services Resolve Level 1 customer queries accurately within defined turnaround times Provide clear information, service support, and ensure first-call resolution wherever possible Follow all process guidelines, quality standards, and compliance requirements Maintain high standards of attendance, productivity, and schedule adherence

Eligibility Criteria 10+2/ Graduate





Strong verbal communication skills with clear articulation Hands-on experience managing high-volume inbound customer interactions in a contact centre environment Willingness to work in a voice-based, customer-facing inbound process on a daily basis Solid customer-centric attitude with a problem-solving mindset Demonstrates patience, empathy, and active listening skills while handling customer queries

Ability to follow defined processes, scripts, and compliance guidelines Open to a performance-driven work culture, including productivity, quality, and adherence metrics Willingness to work in rotational shifts as per business requirements Displays positive behaviour, resilience, and accountability in a fast-paced environment Proven track record of good attendance and schedule adherence Comfortable receiving feedback and coaching to improve performance Should be reliable, disciplined, and professional at work Qualifications • • •

Minimum: 10+2 / Graduate in any discipline. 3+ years of experience in voice process/customer service. Experienc

📌 Senior Analyst- International Voice (Noida)
🏢 NLB Services
📍 Noida