Ownership: Serves as the frontline defense for client satisfaction by providing rapid, empathetic, and technically accurate resolutions to product issues.

Eligibility Criteria

Experience

0–1 Years

Education

12th Pass minimum

Work Location

In-Office only

Technical Skills

MS Office suite

Required Languages

Tamil, English

Optional Languages

Malayalam, Telugu, Hindi

Key Responsibilities

● Issue Resolution: Handle day-to-day inbound technical issues, inquiries, and defect reports within established Service Level Agreements (SLAs) to maintain high Customer Satisfaction (CSAT).

● Triage & Escalation: Reproduce reported bugs, differentiate between user-error, system defects, and feature requests, and route them to the appropriate Engineering or Product backlog workflows.

● Knowledge Management: Document recurring issues and contribute to the internal and external Knowledge Base (help center, FAQs, technical documentation) to enable client self-service.

● Proactive Monitoring: Flag highly impacted clients to the ARM/RM team when critical bugs threaten account health or user adoption.

Pay: ₹10,474.57 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Salem)
🏢 Airavad Web Solutions
📍 Salem