Job Summary

Job Purpose

Job Description

Enriching Lives Winning as ONE

Role Details

Business

Aditya Birla Capital Ltd.

Role

Regional Operations Manager

Department

Operations Customer Service

Requirements
- Bachelor's or master's degree

Key Skills
- Customer Service Relationship Management
- Networking and stakeholder management
- Process orientation and cutting-edge mindset.
- Effective communication and reporting.
- Communication Interpersonal Skills
- Integrity and strong ethical standards.
- ProblemSolving Resolution Management.

Responsibilities

Setting Up New Branches Running Continuity Planning for existing Branches
- Ensure infrastructure and technology is made available for the team to run day to day operations
- Onboard people at the right time and with experience specific capabilities in operations, banking and lending domain
- Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities

Credit Operations Management




- Manage all aspects of the operations transaction life cycle transactions from post sanction, pre post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing
- Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions.
- Lead the establishment of robust customer management

Pre Disbursement Activities
- Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
- Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
- Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines

Post Disbursement and Fund Management Banking
- Ensure follow ups of outstandi

📌 Regional Operations Manager (Mumbai)
🏢 Aditya Birla Insulators
📍 Mumbai