Location: Gurgaon (Work from Office)
Experience: 2 to 4 Years

Job Summary

We are looking for a proactive and customer-focused End User Support Engineer to provide technical assistance and support to end users. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and hands-on experience in desktop/laptop support.

Key Responsibilities
- Provide technical support for desktops, laptops, printers, and other IT peripherals.
- Troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain operating systems and business applications.
- Manage user accounts, email configurations, and access-related issues.
- Respond to and resolve IT support tickets within defined SLAs.
- Coordinate with internal teams and vendors for issue resolution.
- Ensure timely asset management and inventory tracking.
- Support end users both remotely and onsite.

Required Skills




- 2+ years of experience in End User Support/Desktop Support.
- Robust knowledge of Windows Operating Systems and MS Office Suite.
- Hands-on experience with hardware and software troubleshooting.
- Basic understanding of networking concepts.
- Experience with ticketing tools and IT support processes.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.

Preferred Qualifications
- Graduate in any discipline. BE / BTECH
- Relevant certifications will be an added advantage.

Location

Gurgaon (Work from Office)

Keywords: End User Support, Desktop Support Engineer, IT Support, Technical Support, Helpdesk, Windows Support, Hardware Troubleshooting, Gurgaon Jobs.

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