Job Description

Job Description: Oracle ERP Production Support Analyst

Position Summary

We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP workplace.

The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities

Production Support
- Provide L2/L3 production support for Oracle ERP applications.
- Investigate and resolve application, data, and interface issues.
- Perform root cause analysis and implement corrective actions.
- Support business users during critical incidents and escalations.
- Monitor application health, concurrent programs, interfaces, and batch processes.
- Coordinate with business users,



infrastructure teams, vendors, and development teams.

ERP Functional Support
- Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
- Analyze business process issues and system impacts.
- Troubleshoot transactional issues and data discrepancies.
- Work closely with business SMEs and functional teams to resolve production issues.
- Provide guidance on ERP functionality and process flows.

Technical Support/Development
- Develop and troubleshoot Oracle SQL and PL/SQL programs.
- Support custom interfaces, reports, conversions, and enhancements.
- Investigate data issues and perform approved data corrections.
- Analyze performance issues and optimize SQL queries where required.
- Support deployment and migration activities.
- Defect fixes, performance tuning, and automation initiatives
- Testing, deployment, and release support

Functional Knowledge R

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