ACCWISE KPO is a trusted provider of financial and accounting outsourcing services, supporting clients across various industries with end-to-end accounting solutions to our overseas clients. We pride ourselves on delivering accurate, timely, and compliant financial services that help our clients focus on growing their businesses.

We are seeking a highly organized and communicative Helpdesk Controller to assist our Accounts Payable (AP) team in managing PO and Non-PO invoices. This role requires close collaboration with operations team managers and demands excellent communication in English, robust attention to detail, problem-solving abilities, and proficiency in Microsoft Excel and dashboard applications.

Key Responsibilities:

Invoice Query Management
- Handle internal queries related to PO and Non-PO invoices.
- Investigate discrepancies between invoices, purchase orders, and service delivery records.
- Ensure timely resolution of invoice issues to support smooth payment processing.

Support to AP Team
- Assist in validating invoice details, coding, and approvals.




- Track invoice processing status and escalate delays or errors.
- Maintain logs of recurring issues and contribute to process improvements.

Operations Liaison
- Communicate with operations managers to confirm service completion and invoice approvals.
- Coordinate with site teams to ensure timely submission of supporting documents (e.g., timesheets, service reports).
- Act as a bridge between finance and operations to ensure alignment on financial documentation.

Documentation & Compliance
- Maintain accurate records of invoice queries and resolutions.
- Ensure compliance with internal financial policies and external regulations.
- Support audit preparation and reporting requirements.

System & Process Enhancement
- Use Microsoft Excel to track, analyze, and report on invoice and helpdesk data.
- Collaborate with IT and finance teams to improve helpdesk systems and workflows.
- Recommend enhancements

📌 Helpdesk Controller (Hyderabad)
🏢 Accwise Kpo
📍 Hyderabad