Job Title

QDC Expert - Customer Support Representative
Location

Noida
Job Summary

As a Customer Support Executive, your primary goal is to resolve customer issues quickly, accurately, and consistently, ensuring minimal disruption to their daily operations. You will handle day-to-day customer queries across channels such as WhatsApp, calls, and email, diagnose common issues, and provide clear and effective resolutions. This role requires solid execution and attention to detail, as you will be managing a high volume of queries while maintaining quality and response timelines. Beyond resolving tickets, you are expected to identify recurring issues and contribute to reducing repeat queries by improving documentation, highlighting gaps, and enabling better processes.
Responsibilities
- You handle inbound customer queries across channels such as WhatsApp, calls, email, and remote sessions, ensuring quick and accurate responses.
- You diagnose and resolve common issues related to product usage, payments, hardware (printers), and workflows.
- You triage incoming queries effectively,



categorize issues correctly, and escalate complex problems to the appropriate teams with clear context.
- You reproduce customer-reported issues where required and log detailed tickets for the engineering team to ensure faster resolution.
- You guide customers on basic product usage and workflows to help them resolve immediate issues and continue operations.
- You ensure adherence to defined SLAs for response time and resolution time across all interactions.
- You maintain clear and structured communication with customers, ensuring they understand the issue, resolution, and next steps.
- You identify recurring issues and frequently asked questions, and proactively highlight them to improve product, onboarding, and support processes.
- You keep accurate records of tickets, updates, and resolutions in internal systems.
- You continuously improve your product knowledge and troubleshooting abili

📌 QDC Expert (Noida)
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