Job Summary

This role focuses on proactive payment collection, credit management, and customer account reconciliation. The Payment Follow-up Officer ensures timely cash inflow, maintains healthy accounts receivable aging, and works closely with the sales team to manage credit terms and payment schedules.
Key Responsibilities
- Send payment reminders and follow-ups to customers on outstanding invoices
- Maintain aging report of accounts receivable and flag overdue payments
- Contact customers regarding payment status, address payment issues and delays
- Coordinate payment receipts, posting, and reconciliation
- Manage customer credit limits and terms
- Prepare daily/weekly cash position reports
- Handle customer payment-related queries and complaints
- Maintain payment records and customer correspondence
- Work with sales team on credit decisions for new/high-value accounts
- Generate payment collection reports for management review
- Update ERPNext/Tally with payment receipts and adjustments
- Monitor payment patterns and alert management of payment risks




- Coordinate with banks for online payment confirmations
- Handle customer remittance advice processing
Requirements
- 2-3 years of experience in accounts receivable or payment collection
- Knowledge of Tally ERP/accounting software
- Solid command of English and regional language
- Excellent communication and interpersonal skills
- Attention to detail and accuracy in financial record-keeping
- Ability to manage multiple follow-ups and maintain persistence
- Understanding of invoice processing and payment reconciliation
- Knowledge of banking and payment methods (NEFT, RTGS, cheques, UPI)
Preferred Qualifications
- Experience with ERPNext or similar cloud-based accounting systems
- Knowledge of export invoicing and international payments
- Experience in credit management
- Knowledge of GST and TDS compliance
- Banking software experience (ICICI, HDFC, AXIS platforms)
- Customer service background
Skills Required

📌 Payment Follow up and collection Officer (Mumbai)
🏢 HRhelpdesk
📍 Mumbai