Operation Director– Job Description

Role Objective

The Operation Director is responsible for driving
operational discipline and cultural

consistency
across all stores. He ensures that all activities under
People, Product, Process,

and Place
align with brand standards, performance thresholds, and profitability goals.

The Operation Director's role focuses on
monitoring reports, identifying trends, and implementing

corrective actions
— not on execution, but on ensuring that execution happens effectively.

1. PEOPLE – Discipline, Ownership, and Team Efficiency

Objective:

To maintain a disciplined, skilled, and motivated workforce that performs consistently across

all levels.

Key Result Areas (KRA):

• Review HRMS reports daily for attendance, grooming, and punctuality; address

deviations promptly.

• Ensure teams follow reporting and escalation protocols.

• Manage
employee-level escalations
by identifying root causes and aligning concerned

HODs for resolution.

• Track manpower utilization, attrition, and training outcomes; recommend corrective

action.





• Develop second-line managers capable of handling routine operations independently.

• Conduct weekly people performance reviews and share summary reports with

management.

• Ensure work efficiency, communication clarity, and smooth handovers between shifts

or departments.
2. PRODUCT – Control, Quality, and Profitability

Objective:

To ensure that product movement, display, and performance align with commercial goals and

brand presentation standards.

Key Result Areas (KRA):

• Monitor daily and weekly product movement (MBQ, ageing, stock vs. sale) and take

timely actions.

• Maintain
thresholds for stock ageing, stock-to-sale ratio, and replenishment

timelines
.

• Coordinate with Product, Operations, and Visual Merchandising teams for timely

display correction and markdowns.

• Ensure product rotation supports
higher sell-through and profitability per square

foot
.

• Review feedback from stores

📌 Director of Operation (Hyderabad)
🏢 Dazzles Studio
📍 Hyderabad