Job title: Life and Pension - Manager/Senior Manager - Mumbai/Pune/Kolkata
Key Responsibilities
Candidates should have delivery management experience and a background in the Life and Pension, Retirement, or Annuity domain with minimum 11 to 15+years of experience.

Own and manage various offshore Customer Journeys & new Transitions

Experience in managing large programs of 50 to 100+ FTEs

As part of the team, the individual will manage end to end journey for offshore team

The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head

Strong and proven track record in delivering large sized transformation programs

Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span

Will also be responsible for driving improvement customer experience and transformation across the journeys

Impeccable operational acumen and ability to problem solve and resolve conflict

Experience in Client Relationship Management – engaging with onshore leads, key client stakeholders,



understanding their requirements and Outsourcer’s ability to meet them

Experience of Driving Digital Transformation across a portfolio of accounts

Ensure Resources, Capabilities And Capacity To Meet Customer Requirements
Initiate process, productivity and service improvements to improve Customer Satisfaction

Demonstrates a breadth and depth of operational service delivery management expertise, in an international workplace

Excellent analytical and problem-solving skills

Experience in managing/supporting transitions of complex projects

Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations

Skills Required
Experience in Client-facing projects in a consulting and/or technology professional services organization

15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational ini

📌 Life and Pension (Mumbai)
🏢 Golden Opportunities
📍 Mumbai