Job Summary

As a Senior HR Learning Representative, you will serve as a point-of-contact for Learning-related inquiries across multiple disciplines - via phone, chat, and Case Management. Your role will be focused on delivering a best-in-class employee experience while driving operational excellence, continuous improvement, and strategic service delivery.
Key Responsibilities
- Acts as primary point-of-contact for learning inquiries (via phone, chat, and Case Management), identifying and delivering solutions to employees and People Leaders.
- Delegates and escalates queries as appropriate but remains responsible through completion.
- Track and manage case progress, providing timely updates and ensuring closure within defined service levels.
- Oversees and contributes to the development and maintenance of Knowledge Base, Learning and Case Management content.
- Drives continuous improvement initiatives to reduce inquiry volume and enhance employee experience.
- Participates in projects, driving outcomes and communicating with clarity and influence.




- Performs Subject Matter Expert role for assigned discipline or region, providing expert guidance and support.
- Support daily service operations, adapting to fluctuations in inquiry volume and team capacity.
- Uses service delivery metrics to identify patterns, trends, and improvement opportunities; reports findings to leadership.
- Delivers training and onboarding for recent team members on effective service delivery practices.
Qualifications
- Any bachelors degree
- 3-5 years of relevant HR experience in HR Operations / Learning / HR Shared Services / HR Service Delivery or a related HR function.
- Experience supporting global or regional HR service delivery environments will be a plus.
- Experience participating in process improvement and transformation initiatives will be added advantage.
Your Skills
- Critical Thinking
- Operational Excellence
- Employee Experience
- Clear Communication
Additional notes
- Relocation as

📌 Senior HR Learning Representative (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai