Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including advantages navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:
This position is responsible for processing all release of information (ROI) requests in a timely , efficient and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records,



and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation point. The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics.

Essential Job Functions :
- Processes ROI requests, from facilities timely , accurately and in accordance with established procedures and quality standards .
- Validates requests and authorizations for medical record releases based on company policy and legal guidelines.
- Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
- Maintains equipment in excellent working condition .
- Delivers outstanding custo

📌 Lead ROI Medical Records Specialist (India)
🏢 ShareCare
📍 India