- You will be working at night with engineers, customers, and the CEO to understand the concepts and requirements.
- You will be responsible to test and debug the hardware and software for the products offered by WiseDV.
- You will also be responsible for supporting customers and developing the advanced technologies for the products offered by WiseDV.
- Testing of current features developed by developers during your free time.
- When developers confirm that any feature is working fine, then deploy a newly developed or updated feature on the customers computer. Necessary training will be provided.
- To make proper documentation.
- The company has a Service Level Agreement with the customers, the support engineer must reply to the customer within minutes. It is a must to respond and fix/troubleshoot issues as soon as possible, or refer to documents.
- Any issue reported by a customer must be resolved in to minutes. If it cannot be fixed immediately, ask seniors. Use your own troubleshooting skills to fix the issue.
Remember what is taught. Make a note when anyone trains you.
- When required, you will be coordinating project activities with WiseDVs resources.
Candidate Profile (Skills)
- Good written English language skills
- Good problem-solving skills
- Quick learner
- Understanding of video/audio quality and networking protocols
- Ability to work in part or full night shifts
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
📌 Technical Support, Test and Integration Engineer (Vadodara)
🏢 WiseDv Electronics India
📍 Vadodara
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