We are seeking an experienced
L3 Support Engineer
to provide BAU support for Portfolio Services applications built on the Salesforce platform. The candidate will act as a bridge between business stakeholders and technical teams, ensuring smooth operations, issue resolution, and continuous improvement of business processes. The ideal candidate should possess robust communication skills, a good understanding of business processes, and hands-on Salesforce expertise to analyze, troubleshoot, and implement effective solutions.

Key Responsibilities
Production Support & Incident Management
- Provide L3 production support for Portfolio Services applications and Salesforce solutions.
- Analyze, troubleshoot, and resolve complex production issues within SLA timelines.
- Perform root cause analysis and implement preventive measures.
- Coordinate with cross-functional teams during incident resolution and deployments.
- Monitor application performance and proactively identify potential risks.

Business Engagement




- Act as the primary point of contact for business users regarding application issues and enhancements.
- Communicate effectively with stakeholders to understand business requirements and challenges.
- Translate business needs into technical solutions within the Salesforce ecosystem.
- Facilitate discussions between business teams, developers, and support teams.

Salesforce Solutioning
- Understand existing Salesforce configurations, customizations, and integrations.
- Evaluate business requirements and recommend appropriate Salesforce-based solutions.
- Support configuration changes, data fixes, and minor enhancements.
- Collaborate with development teams on solution design and implementation.
- Ensure solutions align with business objectives and platform best practices.

Change & Release Management
- Support release deployment activities and post-deployment validations.
- Assess impact of changes on existing business processes.
- Maintain support documentation, knowl

📌 Support Engineer (Hyderabad)
🏢 algoleap
📍 Hyderabad