About the role

We run outbound voice AI agents that call our leads and move them through the loan funnel — from first contact to digital verification and disbursal. The technology works; the job is making it drive *business outcomes*, not just call activity.

We're hiring one person to own this program end to end. You'll be accountable for the number that matters — loans disbursed through bot-led and bot-assisted calling — and for everything upstream of it: pickup rates, early drop-off, interest capture, conversation quality, vendor performance, and the tech decisions that shape all of them.

This is a *business-owning role with a technical spine.* You won't necessarily write production code, but you must be fluent enough in the stack — ASR, TTS, LLMs, latency, telemetry — to challenge a vendor's numbers, diagnose why a metric moved, and decide what to fix. If you can't tell whether a 45% early drop-off is a latency problem, an endpointing problem, or an opening-line problem, this role isn't for you. If you find that question compelling, it is.

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What you'll own




Business outcomes (the core)
- Own the funnel: pickup rate, early drop-off, engagement, interest captured, DV completion, and *disbursal* as the north-star metric.
- Set targets, track them weekly, and be the single person accountable when the number moves — up or down.
- Decide where the bot leads versus where humans take over (e.g. bot for intent capture, humans for complex DV until quality improves), and shift that boundary as the bot improves.
- Prioritise calling by funnel stage and lead value — leads stuck at NACH, eKYC, VKYC, DV, and disbursal — rather than dialling indiscriminately.
Vendor & technology management
- Own relationships with voice AI vendors (current and pilots). Run structured evaluations on *business outcomes, not demos*.
- Hold vendors accountable on the stack: ASR (e.g. Deepgram), TTS voices, LLM model and version, latency percentiles (p50/p90/p95/p99), and per-stage tel

📌 Manager — Voice AI Agents (Nehru Place)
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📍 Nehru Place