Job Information

Job title: TEAM leader / assistant manager US TAX CHAT process

Job Location: Hyderabad

Job Type: Full Time

Job Shift: Night Shift

Job Category: Finance Accounting

Who We Are Looking For

We're looking for an experienced US Tax professional with:
- 7+ years of experience in US Individual and Business Tax
- At least 2 years of experience in a supervisory role
- Experience leading customer-support or tax operations teams
- Strong knowledge of IRS regulations and state taxation
- Experience handling customer queries through chat or written channels
- Strong written communication and problem-solving skills
- Immediate availability preferred

What Will You Do
- Lead, coach and mentor a team of US Tax Chat professionals
- Supervise real-time customer interactions through chat channels
- Ensure timely, accurate and customer-friendly responses
- Monitor chat quality, productivity, response time and service levels
- Support the team in resolving escalated and complex tax queries
- Allocate workloads and ensure timely completion of deliverables




- Ensure adherence to chat processes, quality standards and tax guidelines
- Drive performance improvement and capability building
- Keep the team updated on changes in tax laws and regulations

What Makes You a Great Fit
- US Tax Expertise
Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation
- Chat Operations
Ability to supervise live-chat queues, written responses and customer escalations
- Team Leadership
Experience coaching teams and managing productivity, quality and performance
- Customer Focus
Ability to resolve tax-related queries while delivering a positive customer experience
- Communication
Robust written communication, organization and multitasking skills

Qualifications
- Bachelor's degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred

Disclaimer: This job description has been sourced from a public domain and may have

📌 TEAM LEADER (Hyderabad)
🏢 Pacific Group
📍 Hyderabad