Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-IT Monitoring Operations Analyst (JC218)

Job Location: Chennai, IND, 600032

Contract type: Permanent

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you)



to support our mission to drive growth and innovation across some of the world’s leading brands.

Check out Our brand video to learn more about us

About the role

Monitoring Acolad’s IT applications and infrastructure.

Key Responsibilities

Permanently checking the IT Monitoring Dashboard or similar tools for any alerts.

Validating and troubleshooting alerts through the monitoring tools and identifying false alerts.

Checking for potential incidents not showing on the Dashboard.

Raising all incidents in the ticketing system.

Liaising with Helpdesk and Operations Teams for minimum downtime and swift resolution of any incidents.

Communicating incidents or incident related topics to other IT team members.

Requirements

Bachelor’s degree in a relevant area.

1 year of experience in similar job.

Client-oriented, customer support, IT Monitoring experience will be preferred.

Perks

National & Festival Holid

📌 IT Monitoring Operations Analyst (Chennai)
🏢 Acolad
📍 Chennai