Job Information
- Province Uttar Pradesh
- Date Opened 24/08/2026
- Industry Software Product
- Job Type Full time
- Shift Timing Rotational Shift, 24 X 5 (Including Night as per business requirement)
- Weekly Off 5 Day working with Saturday and Sunday off
- Work Experience 5-8 Years
- City Noida
- Country India
- Postal Code 201303
Job Description

Join the Legacy of Innovation with FCI-CCM:

Backed by a legacy of innovation since 1959, FCI has built over six decades of expertise in communications, continuously evolving to meet changing business and technology needs. By combining deep domain knowledge with innovation, FCI has consistently delivered enterprise-grade communication solutions that help organizations adapt to an increasingly digital world.

Today, FCI continues that legacy through its flagship platform, VARTA, an Insights-Led Customer Communications Platform that empowers organizations to unify customer intelligence, communication workflows, behavioural signals, and engagement orchestration to deliver intelligent, personalized, and real-time customer experiences.





Broad Function:

Responsible for ensuring reliable, reliable, and efficient operation of SaaS/enterprise applications in production. The function focuses on incident and problem management, application troubleshooting, SLA adherence, customer support, production operations, and cross-functional coordination to minimize business impact and maintain high levels of service availability and customer satisfaction.

Roles and Responsibilities (not limited to)
- Manage day-to-day production support and application operations for SaaS-based products.
- Handle production issues and ensure timely resolution with minimal business impact.
- Own the complete Incident Management lifecycle from identification, prioritization, assignment, escalation, resolution, and closure.
- Drive P1/P2 and critical production incidents to resolution within defined SLA timelines.
- Act as the primary customer-facing SPOC for

📌 Assistant Manager- Production Support (Noida)
🏢 Friends Color Images
📍 Noida