Job Description: NOC Engineer L1

Location: Bengaluru, India
Experience: 1–2 Years
Job Level: L1
Work Mode: Work from Office – 5 Days/Week (24x7 Rotational Shifts)

Role Overview

Responsible for monitoring and managing IT infrastructure operations from a centralized NOC setting, ensuring proactive incident detection and timely resolution. The role focuses on event monitoring, incident management, and coordination with resolver teams to maintain service availability.

Key Responsibilities
- Perform proactive and reactive monitoring of IT infrastructure using tools like Prometheus, Grafana, and Kibana
- Monitor key parameters such as CPU, memory, disk, network utilization, backup, and device availability
- Perform initial troubleshooting and coordinate with L2/L3 teams for issue resolution
- Manage incident lifecycle including logging, assignment, tracking, escalation, and closure via ITSM tools
- Handle service requests and stakeholder communication as per defined SLAs
- Ensure timely alerts, notifications, and escalations for incidents
- Support event, incident, problem,



and change management processes (ITIL)
- Assist in availability, capacity, and performance monitoring
- Coordinate with users via email and phone for issue understanding and updates
- Maintain reports, logs, and documentation for operational visibility

Qualifications
- BE / B.Tech / B.Sc / MCA or equivalent

Experience & Skills
- 1–2 years of experience in Technical Support / NOC / IT Operations
- Basic understanding of data centre technologies (network, servers, storage, databases)

Technical Skills:
- Experience with monitoring tools: Prometheus, Grafana, Kibana
- Knowledge of ITSM/ticketing tools (e.g., Zammad or similar)
- Understanding of ITIL processes: Event, Incident, Problem, Change Management
- Basic troubleshooting skills for infrastructure and application issues
- Awareness of performance and availability monitoring metrics

Preferred
- Experience in 24x7 operations environments
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📌 Noc Engineer (Manesar)
🏢 TeamLease
📍 Manesar