The Policy Monitoring Team is part of the GMNS Global Strategy, Operations, and Performance organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. The Director will lead operational policy adherence programs, enforcement activities and governance activities. These programs and activities are critical to strengthening overall Network Compliance performance, increasing customer satisfaction and protecting the American Express brand.
- Lead a team to manage monitoring and remediation activities and govern policy compliance programs including Network Participant performance monitoring.
- Understanding Network Participant relationships and collaborate with Partner Managers, Regulatory Compliance, GMNS Policy & Data Standard teams to drive Network policy compliance by Issuers & Acquirers (GMS & GNS).
- Analyzing data on Network Participant performance, and identifying trends,



gaps and opportunities areas and taking them to logical conclusions.
- Supporting process improvements to enhance programs and improving policy adherence processes in coordination with other key stakeholders.
- Providing support on compliance related governance activities like Partner Non -compliances fees assessment, Risk Assessment and Mitigation
- Produce and enhance regular reporting/metrics on policy compliance programs to support leadership and key stakeholders.
- Act as a subject matter expert on policy adherence programs and be the process point of contact at team discussions and regional meetings.
- Collaborate with vendors and internal stakeholders to deliver results across Brand Protection, Data Quality, and Data Security initiatives across GMNS.

Qualifications
- Graduate/Postgraduate in Business Management, Operations, Computer Applications, Information Systems or related

📌 Director - Global Policy Monitoring (Gurugram)
🏢 American Express
📍 Gurugram