About Us
Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.
Role Overview
As a remote Customer Training Specialist at Supy, you will own our training program end to end, building, delivering, and running it as a proper product with its own quality bar and results. Today, training is delivered ad hoc by our Customer Success Managers alongside everything else they do — your mission is to productize it into a structured curriculum, a self-serve video academy, paid training offerings, and a train-the-trainer certification for multi-site groups.
This is a unique opportunity to shape how training is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.
Key Responsibilities
*Curriculum & Content*
- Design a standard, repeatable training curriculum for onboarding and post go-live, replacing ad hoc sessions with a defined path from signature to go-live.
- Build and maintain the Supy Academy: record and keep current a video library covering our highest-repeat topics, including stock counts, procurement and GRN, recipes, admin and user roles, POS mapping, reporting, and AI invoicing.
*Training Delivery*
- Deliver live remote and in office training across our markets, covering both included onboarding sessions and paid sessions.
- Run hands-on, live walkthroughs in the customer's own account rather than static slide decks.
*Program Operations & Growth*
- Operate the training credit policy: schedule sessions, track credit consumption, and manage the paid conversation with customers professionally.
- Build and run the train-the-trainer certification so multi-site groups certify one champion per brand inste
📌 Customer Training Specialist (India)
🏢 Supy
📍 India