Role & responsibilities

Position Overview:

The IT Expert will be responsible for managing and supporting all technology-related operations across F&B; outlets, including POS systems, networking, hardware/software maintenance, CCTV, and data security. The role requires strong technical knowledge, quick troubleshooting skills, and the ability to support multi-location outlets in a fast-paced environment.

Key Responsibilities:

1. POS & Software Management
- Install, configure, and maintain POS systems across all outlets.
- Troubleshoot billing issues, sync errors, and backend mismatches.
- Coordinate with software vendors for updates, integrations, and improvements.
- Ensure accurate mapping of menus, taxes, discounts, and offers in the POS backend.

2. Hardware & Network Support
- Maintain all IT hardware including computers, printers, routers, biometric systems, tablets, and scanners.
- Monitor and resolve network issues, ensuring minimal downtime.
- Conduct regular checks on IT assets and ensure proper functioning.
- Manage installation of new hardware and upgrades.

3.



CCTV & Security Systems
- Oversee installation, functioning, and maintenance of CCTV systems across outlets.
- Ensure proper storage and retrieval of surveillance footage.
- Monitor system uptime and coordinate with vendors for repairs.

4. IT Infrastructure & Data Management
- Maintain secure data backups and ensure data integrity across systems.
- Manage email accounts, cloud backups, and server access.
- Ensure proper cybersecurity measures, antivirus updates, and firewall management.
- Prepare and maintain detailed documentation of IT setups and configurations.

5. Vendor Coordination
- Coordinate with external service providers for IT equipment, software, CCTV, and networking requirements.
- Negotiate AMC and support agreements.
- Ensure timely resolution of escalated issues.

6. Support for Recent Outlet Openings
- Set up complete IT infrastructure (hardware, POS, network, CCTV) for new outlets

📌 It Support Executive (Kolkata)
🏢 Mukund Hospitality
📍 Kolkata