Duty Manager – Property Operations

Location: Gurugram
Department: Operations
Reports to: Cluster/Area Manager

About Bloom

Bloom is a design-led, tech-enabled hospitality brand focused on delivering smart, comfortable, and guest-centric stays across India.

Role Overview

The Duty Manager will be responsible for managing the property end-to-end, ensuring seamless operations, exceptional guest experience, revenue optimization, team management, and compliance with brand standards. This role requires solid operational control, people leadership, and commercial acumen.

Key Responsibilities:

1. Property Operations Management
- Oversee daily hotel operations including Front Office, Housekeeping, Engineering, and Security.
- Ensure smooth check-in/check-out processes and high guest satisfaction.
- Maintain Bloom’s brand standards across all guest touchpoints.
- Monitor room inventory, availability, and daily occupancy.
- Conduct daily property walk-throughs to ensure cleanliness and maintenance standards.

2. Guest Experience & Service Excellence




- Handle guest escalations and ensure timely resolution.
- Monitor online reviews and ensure corrective actions are implemented.
- Drive high guest satisfaction scores and repeat business.
- Ensure personalized and proactive guest engagement.

3. Revenue & Financial Management
- Optimize room revenue through inventory management and rate discipline.
- Monitor daily sales, occupancy, ARR, and RevPAR performance.
- Control operating expenses and ensure cost efficiency.
- Manage petty cash, vendor payments, and billing accuracy.
- Support upselling initiatives and ancillary revenue generation.

4. Team Management & Leadership
- Supervise and manage property staff across departments.
- Prepare duty rosters and manage manpower planning.
- Conduct daily briefings and performance reviews.
- Train and coach staff on SOPs and guest service standards.
- Ensure team discipline and positive work culture.

5. Vendor & Compliance Managemen

📌 Hotel Duty Manager (Gurugram)
🏢 bloom Hotel Group
📍 Gurugram