Job Information
- Province Maharashtra
- Date Opened 24/08/2026
- Industry Software Product
- Job Type Full time
- Shift Timing Rotational but only night
- Weekly Off 6 day working with Sunday off
- Work Experience 4-6 years
- City Navi Mumbai
- Country India
- Postal Code 400710
Job Description

Broad Function:

We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:
- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCI’s inhouse Product and other technologies and excel them.




- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including

📌 Production Support Engineer (Navi Mumbai)
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📍 Navi Mumbai