Company Description
Naukripay group is a dynamic human resources and talent-solutions company focused on connecting job seekers and employers across diverse industries. Headquartered in Kolkata, West Bengal, India, the organization provides customized HR services, including manpower support, project implementation, pre-screening, interviewing, training, and onboarding. The team is committed to improving employee performance, reducing attrition, and supporting organizational growth through data-driven and productivity-focused solutions. Naukripay leverages a nationwide network of qualified candidates and deep industry insights to create value for both clients and talent. The company emphasizes transparent guidance, skill development, and meaningful career opportunities while ensuring compliance and helping clients meet key performance indicators.

Role Description
The Customer Service Representative role at Naukripay group is a full-time, on-site position based in Ahmedabad. In this role, the individual will respond to customer inquiries via phone, email,



and other communication channels, providing accurate information and timely resolutions. Daily responsibilities include handling service requests, documenting interactions in internal systems, and escalating complex issues to appropriate teams when needed. The representative will ensure a positive customer experience by following service standards, monitoring satisfaction levels, and maintaining skilled communication. The role also involves coordinating with cross-functional teams, identifying recurring issues, and suggesting improvements to enhance overall customer service quality.

Qualifications
- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
- Ability to foster positive interactions and maintain high Customer Satisfaction and Customer Experience standards.
- Excellent verbal and written communication skills in English and local

📌 Call Center Customer Service Representative (Durgapur)
🏢 Naukripay group
📍 Durgapur