Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Technical Program Manager in Pune, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem

Job Purpose

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that support portfolio visibility, execution, and decision-making.

This role translates strategic portfolio objectives into operational execution through hands-on process design, workflow engineering, Agile planning, reporting, and metrics development.



The role partners closely with Engineering, Product, Agile, and leadership teams to improve delivery predictability, governance, and business outcomes.

Key Responsibilities

Portfolio & Process Management
- Design and implement standardized intake workflows, prioritization frameworks, governance processes, and portfolio operating models.
- Establish quarterly planning practices, including PI Planning, capacity planning, retrospectives, and continuous improvement routines.
- Create and maintain documentation such as RACI matrices, SOPs, workflow diagrams, process guides, and training materials.
- Drive process adoption through change management, stakeholder engagement, training, and self-service knowledge resources.
- Conduct process reviews, identify improvement areas, and implement corrective actions.
- Partner with Agile coaches and delivery teams to align portfolio processes with team-level ceremonies.

Workflow Tool Enginee

📌 Technical Program Manager (Pune Division)
🏢 ACI Worldwide
📍 Pune Division