We are looking for an experienced Imports Executive to handle end-to-end Air & Ocean Import Operations, including shipment documentation, CargoWise updates, customer coordination, delivery order processing, billing, vendor coordination, and shipment closure.
Key Responsibilities
- Follow up with overseas agents for Pre-Alert documents for Prepaid and FOB shipments.
- Review and approve pre-alert documents and share them with the consignee.
- Track shipments and provide regular arrival/status updates to customers.
- Open dockets/jobs and update shipment details in CargoWise (CW).
- Coordinate with the Brokerage/CHA team for customs clearance shipments.
- File manifests for Air & Ocean import shipments and coordinate with liners/co-loaders.
- Follow up for IGM details through ICEGATE and update customers accordingly.
- Arrange CAN and Delivery Order (DO) upon shipment arrival.
- Coordinate with carriers for DO release and carrier payment follow-up.
- Coordinate with the Sales team for CargoWise quotations and SOPs.
- Generate billing and arrange invoices to customers/agents.
- Coordinate with Transport and other vendors for Air & Ocean shipments.
- Upload vendor bills in CargoWise and follow up for approvals.
- Handle online DO issuance for Air and Ocean shipments.
- Upload all required shipment documents in CargoWise E-Docs.
- Ensure POD and DO acknowledgements are uploaded in CargoWise.
- Visit Airport/ICD when required to resolve shipment or cargo discrepancies.
- Monitor and maintain CargoWise KPIs for Air & Ocean shipments.
- Ensure all assigned activities are completed within the defined timelines.
- Complete job closure after verifying all required tasks and documentation.
- Coordinate with Accounts and resolve billing/payment-related queries.
Requirements
- 25 years of experience in Freight Forwarding / Logistics.
- Robust hands-on experience in Air & Ocean Import Operations.
- Good knowledge of import documentation, shipment tracking, IGM, mani