ServiceNow ITSM Architect - Job Description

Job Title:
ServiceNow ITSM Architect

Experience: 8+ Years

Location:
Pan India

Job Summary

We are looking for an experienced
ServiceNow ITSM Architect
to design, architect, and deliver scalable ServiceNow solutions across IT Service Management. The ideal candidate should have strong expertise in
ITSM modules, ServiceNow architecture, integrations, platform design, and technical leadership
.

Key Responsibilities
- Lead the architecture, design, and implementation of
ServiceNow ITSM solutions
.
- Provide technical leadership across
Incident, Problem, Change, Request, Knowledge, and Service Catalog
modules.
- Define scalable and maintainable ServiceNow architecture aligned with business requirements.
- Design and implement integrations using
REST, SOAP, IntegrationHub, MID Server, and APIs
.
- Develop and review solutions using
Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs
.
- Drive platform best practices, governance, security, performance, and upgrade strategies.




- Lead technical discussions with business stakeholders, architects, and development teams.
- Review technical designs, code, integrations, and overall solution quality.
- Troubleshoot complex platform and integration issues.
- Support ServiceNow implementation, migration, and enhancement projects.
- Mentor ServiceNow developers and ensure adherence to development standards.
- Participate in architecture reviews and contribute to technical roadmaps.

Required Skills
- 8+ years of experience in
ServiceNow development and architecture
.
- Strong hands-on experience with
ServiceNow ITSM
.
- Expertise in
Incident, Problem, Change, Request Management, Knowledge Management, and Service Catalog
.
- Strong knowledge of
ServiceNow platform architecture and data model
.
- Experience with
Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs
.
- Solid experience in
REST/SOAP integrat

📌 ServiceNow ITSM Architect (Gurugram)
🏢 Willware Technologies
📍 Gurugram