GM/DGM Risk Management

Operations Risk & Outsourcing Risk

About the Role

We are seeking an experienced Risk Management skilled to lead and strengthen the

organisation's Operational Risk and Outsourcing Risk Management framework.

The role will be responsible for identifying, assessing, monitoring, and mitigating operational

and third-party risks across payment products, merchant acquiring, cross-border payments,

and outsourced business operations. The incumbent will work closely with business,

operations, compliance, technology, audit, and leadership teams to ensure adherence to

regulatory requirements, network guidelines, and internal risk policies.

Key Responsibilities

Operational Risk Management
- Develop, implement, and enhance the Operational Risk Management (ORM)

framework, including Risk and Control Self-Assessments (RCSAs), across the

organisation.
- Identify, assess, monitor, and mitigate operational risks arising from payment

operations, merchant onboarding, transaction processing, and customer servicing.




- Drive corrective action plans arising from RCSA findings and control gaps.
- Monitor Key Risk Indicators (KRIs), operational losses, incidents, and control

effectiveness.
- Lead root cause analysis and remediation for operational risk events.
- Own SOP and policy lifecycle management — including drafting, versioning, and

periodic review — for all operational risk policies and procedures.

Outsourcing Risk Management
- Manage end-to-end outsourcing risk governance for third-party vendors involved in

KYC verification, PAN validation, customer onboarding, payment processing, and

other critical functions.
- Maintain and operate a vendor categorisation framework (IT/Non-IT,

critical/non-critical outsourcing) and ensure risk assessments are calibrated to vendor

tier and exposure.
- Ensure compliance with RBI Outsourcing Guidelines, PA Master Directions 2025, and

all applicable regulatory requirements.
- Conduct vendor due diligence, r

📌 Operations Risk (Noida)
🏢 Paytm
📍 Noida