Responsibilities:
- Review, assess, and process IT changes within the change management framework.
- Prepare and coordinate Change Advisory Board (CAB) packs and meetings.
- Maintain audit evidence and support internal/external audits.
- Review non-CAB changes and ensure policy compliance.
- Manage Change Management mailbox and documentation.
- Record CAB meeting minutes and track action items.
- Participate in major incident calls and support root cause assessments.
Must Have:
- 4-6 years of experience in IT Change Management
- ITIL v4 Foundation Certification
- Solid communication and stakeholder management skills
Good to Have:
- ServiceNow experience
- Audit and compliance exposure