Job Summary

As an application support analyst, we are seeking someone who is passionate about solving problems through innovation and engineering practices. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. You will identify opportunities to improve support quality and efficiency through automation and tool implementation/configuration. This role is a combination of production support and process improvement and efficiency within the global team for the services we provide and tools we utilize.

Responsibilities
- End to end troubleshooting application issues and alerts - standard L0/L1 support
- Basic service requests like file movements, job reruns etc.
- Alert reduction, rationalisation and standardization
- Job execution, configuration and optimisation
- Code deployment
- SLA upkeep and timely acknowledgments of issues




- Managing runbooks for all major tasks
- Periodic analysis of ticket trends and channeling improvement inputs to the right team(s)
- Major incident management - Investigation, mitigation, resolution, RCA, action items
- Automation, enhancements, improvements (stability, capacity, resiliency)
- Collaborate closely with existing OPS and DEV owners of in-scope systems, reinforcing the SRE mindset, common goals, and maintaining focus on reliability and supportability
- Develop automation and tooling to support SRE activities and achieve specific reliability and supportability goals (reduction of toil, monitoring and alerting efficiency, etc.), for in-scope systems
- Ensure that the GS critical systems and products are maintained and supported in order to achieve the effective and effective delivery of services
- Collaborate with product, PSG, infrastructure SMEs to maximize client experience through the support interf

📌 Application Support Analyst (Mumbai)
🏢 GoldenSource
📍 Mumbai