Roles & Responsibilities
- Lead and manage a Telesales team to achieve daily, weekly, and monthly sales targets while maintaining strong customer satisfaction.
- Analyze sales and performance data to identify trends, opportunities, and improvement areas in outbound sales.
- Drive team performance through coaching, training, and regular feedback to improve productivity and reduce attrition/shrinkage.
- Monitor key performance metrics such as AHT, CSAT, TAT, productivity, and conversions.
- Implement effective sales strategies to improve revenue, conversion, and overall team performance.

Job Requirements
- 7–15 years of experience in the BPO / Call Centre industry.
- Strong experience in B2C Sales, Outbound Sales, or Telesales.
- Proven experience in team handling and target achievement.
- Strong analytical skills with the ability to interpret data from CRM, MIS, customer feedback, and performance reports.
- Good understanding of sales and customer service metrics.
- Strong communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced, target-driven setting.

Contact: Raksha Shukla – (phone hidden)
Email: [email protected]

📌 Manager (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad