Role & responsibilities
- Listen to customers concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Engage with customers through chat platforms in a professional and courteous manner.
- Respond promptly to customer inquiries, providing accurate and relevant information.
- Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
- Continuously enhance product knowledge and customer service skills through ongoing training.
- Excellent computer skills with valuable typing speed and toggling between windows.
- Proficiency in Excel and Google sheet
- Good Communication Skills
- Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
- Maintaining daily MIS reports