Job Summary

The primary role of the customer service executive is to interact with customers on a recorded line to inform the product benefits in details and update customer information and to handle customer query concerns, answer their questions and assist them with their needs and maintain high level Quality during the interaction.
Dimensions

Important Parameters for the job:
- Knowledge of Health Insurance.
- Strong phone Communication skills contact handling skills and active listening.
- Familiarity with technical applications CRM practice.
- Ability to multitask, prioritize and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
Job Context / Major Challenges

About the Health Insurance Industry

While the current market sees more than 15 nonlife players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalized service provider (6) remains a strong competitor.



In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85 % of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the startups being the driving force of Indian economy, the chance to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them.

Market Opportunities With the advent of medical advancements, lifestyle

📌 Team Member Service Assurance (Thane)
🏢 Aditya Birla Insulators
📍 Thane